Everything You Need to Know, All in One Place

Most questions we hear fall into a few clear categories: how to open and verify your account, how deposits and withdrawals move through PayPal, Venmo, or a Play+ prepaid card, and how to reach someone when something doesn't look right. We built this FAQ around those real situations — not a list of edge cases nobody ever runs into. Each answer reflects

an actual account flow or payment path. If you send a PayPal deposit, for example, it posts to your account wallet once the transfer confirms on PayPal's end. For Play+, you load your card first, then use it like a debit card at checkout. Venmo withdrawals route back to your linked Venmo balance. If an answer here doesn't cover what you need,

live chat is the fastest path — it pulls up your account in real time. Players in Philadelphia and Chicago tend to ask about state eligibility first; the short answer is that access depends on where you are and what your state allows.